how to build customer trust and loyalty

      how to build customer trust and loyalty 

  

1. SAY WHAT YOU MEAN AND  WHAT YOU SAY.

THIS ADAGE  AS APPLICABLE IN BUSINESS AS  IS ANYWHERE ELSE. NOT FOLLOWING THROUGH ON YOUR BRAND’S PROMISE IS A DEAL-BREAKER FOR MOST. IF YOUR ACTION AREN’T ALIGNED WITH  COMMUNICATIONS YOU SHARE, PEOPLE WILL NOTICE AND QUICKLY LOSE TRUST. – TIM 

2. ACTIVELY LISTEN TO YOUR CUSTOMERS.

BRAND TRUST  WITH ACTIVE LISTENING. REALLY UNDERSTAND WHAT YOUR CUSTOMER NEED AND HOW YOU CAN HELP. OPTION TO GIVE CUSTOMERS A CHOICE IN THE SOLUTION, AND ENSURE YOUR SOLUTION IS CONSISTENTLY -QUALITY. DID YOU SOLVE THEIR PROBLEM? EVALUATE THE WHOLE CYCLE AND REENGAGE IN ACTIVE LISTENING  CONTINUALLY  SHARED BETWEEN THE COMPANY AND THE CUSTOMER. – COMPOUNDING PHARMACY

3. COMMUNICATE PROMPTLY AND 

WE PRIDE OURSELVES ON NOT BEING  ATTORNEY, AND WE TRY TO AVOID THE PROBLEM THAT GIVE ATTORNEYS A BAD NAME. WE RESPOND  PHONE CALL PROMPTLY, PROVIDE COMMUNICATION SO CLIENT KNOW THE STATUS OF MATTER AND MAKE  CLIENT HAVE AN EXPECTATION OF COST BEFORE WE START THE WORK. A HAPPY CLIENT  BEST WAY  ESTABLISH VALUE. – JAMES   LAW FIRM

4. LEVERAGE TRUST SIGNAL  ACROSS YOU DIGITAL PLATFORM.

MAKE SURE YOU ARE USING TRUST SIGNAL  EVIDENCE POINTS TO BUILD BELIEF IN YOUR BRAND. TRUST SIGNALS INCLUDE EVERYTHING FROM  TRUST BADGES SUCH AS THE   BUSINESS BUREAU SEALS TO VIDEO TESTIMONIALS AND ONLINE REVIEWS YOUR CUSTOMER ADVOCATE. THERE IS NO SUBSTITUTE  THIRD-PARTY VALIDATION WHEN IT COME TO BUYER TRUST. – SCOTT IDEA GROVE

5. FOLLOW THROUGH ON CUSTOMER REQUEST.

BUILDING TRUST WITH CUSTOMER IS SIMPLE, YET  MANY SALESPEOPLE DON’T DELIVER. YOU SIMPLY NEED TO FOLLOW UP AND DO WHAT YOU SAY  GOING  DO. IT IS SO IMPORTANT TO FOLLOW WITH YOUR CUSTOMER’ REQUEST AND TO BE TRANSPARENT IF YOU  DELIVER THE PRODUCT  TO THEIR EXPECTATIONS. WE ARE ALWAYS HONEST ABOUT IT IF  CAN’T MEET THEIR EXPECTATION, WHICH OFTEN  LEADS TO A SALE. – EILEEN VENN, MECHANICAL 

6. MAINTAIN TRANSPARENCY AND REGULAR COMMUNICATION.

TRANSPARENCY IS KEY TO BUILDING TRUST   BUSINESS. OUR TEAM MAINTAIN A CONSTANT FOCUS ON EACH CLIENT WITH EFFECTIVE COMMUNICATION, PROACTIVE CHECK-INS, RESPECT AND SHARING INFORMATION ABOUT OUR PROCESSES WIDELY AND TRANSPARENTLY.  ALSO PROVIDE EACH CLIENT WITH AN ANNUAL TECHNOLOGY  TO ENSURE THAT THEIR SHORT-TERM AND LONG-TERM GOAL ARE CONSISTENTLY BEING ACHIEVED. – CHRIS 

7. BE COMPLETELY HONEST ABOUT MISTAKES.

DELIVER 100% TRANSPARENCY. IF YOU MAKE A MISTAKE  IF SOMETHING WAS DONE IN  COMMUNICATE THE SITUATION AS SUCH. DON’T WRITE A IABOUT WHAT  HAPPENED.  DIRECT AND EXPLAIN WHAT YOU ARE GOING TO DO — THIS SHOULD ALWAYS  ON TOP, NOT AT  BOTTOM. LEARN WHAT  MEANS TO BE “BOTTOM LINE UP FRONT.” – GENE  , INC.

8. SUPPORT THEIR CAUSES.

SOMETIMES YOUR CUSTOMERL ASK YOU TO SUPPORT THEM. IT COULD BE A REQUEST FOR A DONATION TO A CHARITY THAT THEY ARE  MONEY FOR OR FOR GOOD OR VOLUNTEER FOR THEIR EVENTS. THAT ACT OF KINDNESS MAY FOSTER BOND OF TRUST AND FRIENDSHIP MOVING FORWARD. – 

9. ALWAYS BE AVAILABLE AND RESPONSIVE.

IN THIS “NOW” ECONOMY, RESPOND TO CUSTOMERS AS AND WHEN THEY HAVE A QUESTION. IF A CONSUMER IS PURCHASING A PRODUCT  3 A.M. AND HAS A QUESTION, BE SURE TO HAVE THE RESOURCES/TECH AVAILABLE TO RESPOND, EVEN IF  A BOT SENDING SOME INFORMATION RELATED TO YOUR QUESTION. RESPONSIVENESS YOU CARE. – ,  AND BUZZ MARKETING

10. BE ACTIVE ON SOCIAL MEDIA.

BEING SOCIALLY ACTIVE HELPS IN NUMEROUS WAYS. BUILD BRAND VISIBILITY, YOU APPEAL TO MORE FOLLOWERS AND LOOKING AT THE FOLLOWERS YOU ATTRACT YOU A BETTER SENSE OF “WHO” YOUR BRAND IS. THE MORE OFTEN THAT YOU EXPOSE THIS PART OF YOUR , THE QUICKER YOU WILL HAVE THE ABILITY  BUILD THAT TRUST. – GREER, TRANSFORMED SALE